Terms and Conditions

These Terms & Conditions (“Terms”) govern access to and use of the Services provided by ChatCRM (“we,” “us,” or “our”). The Services include our websites, web application, APIs, and related support as offered from time to time.

By creating an account, clicking to accept, or using the Services, you agree to these Terms. If you are using the Services on behalf of an organization, you represent that you have authority to bind that organization, and “you” includes you and the organization.

1. Definitions

“Customer” means the entity that subscribes to or orders the Services (often your employer).
“User” means any individual authorized to use the Services under a Customer account.
“Customer Data” means data submitted or generated through the Services by Users.
“Documentation” means our published help materials and technical descriptions.

2. The Services

We will provide the Services substantially as described in the Documentation and any [order form / checkout / plan page] you agree to (an “Order”). We may modify the Services for security, reliability, or improvement; if a change materially reduces core functionality, we will provide reasonable notice where practicable.

3. Accounts and access

You must provide accurate registration information and keep credentials confidential. You are responsible for activity under your account and for your Users’ compliance with these Terms. Notify us promptly of unauthorized use at seymur@chatcrm.co.

4. License to use the Services

Subject to these Terms and payment (if applicable), we grant you a non-exclusive, non-transferable (except as permitted in Section 16), revocable right to access and use the Services during the subscription term for your internal business purposes.

5. Customer Data

5.1 Ownership
As between you and ChatCRM, you retain all rights to Customer Data.

5.2 License to ChatCRM
You grant ChatCRM a worldwide license to host, process, transmit, display, and modify Customer Data only as needed to provide, secure, and improve the Services, troubleshoot, and comply with law.

5.3 Your responsibilities
You represent that you have all rights and consents needed to submit Customer Data and to use integrations (including messaging channels and Google services). You must not submit unlawful, infringing, or malicious content.

5.4 Instructions
You are responsible for how Users use the Services, including prompts to AI features and messages sent to third parties.

6. Acceptable use

You must not, and must not permit Users to:

• violate law or third-party rights;

• send spam, unlawful surveillance, harassment, or deceptive communications;

• attempt unauthorized access to systems, data, or accounts;

• interfere with or disrupt the Services or other customers;

• reverse engineer the Services except where law prohibits this restriction;

• use the Services to develop a competing product by scraping or systematic extraction of non-public interfaces;

• upload malware or conduct penetration testing without our prior written consent;

We may suspend or terminate access for violations.

7. Third-party services and integrations

The Services may interoperate with third-party platforms (e.g. WhatsApp, Telegram, Google). Those services are governed by the third party’s terms. ChatCRM is not responsible for third-party outages, changes, or policies. You authorize us to access third-party accounts only as enabled by you (e.g. OAuth tokens you grant).

8. AI features

Certain features may use artificial intelligence or large language models. AI outputs may be inaccurate or incomplete. You are responsible for reviewing outputs before relying on them, especially for legal, financial, medical, or safety-critical decisions. AI features are provided “as is” as part of the Services.

9. Fees, trials, and taxes

If you purchase a paid plan, fees are as stated at checkout or in an Order. Unless stated otherwise, fees are non-refundable except as required by law or expressly stated in an Order. You are responsible for applicable taxes. We may suspend paid features for non-payment after notice where required.

10. Intellectual property

We and our licensors own the Services, Documentation, and our trademarks. Except for the rights expressly granted, we reserve all rights. Feedback you provide may be used by us without obligation to you.

11. Confidentiality

Each party may receive confidential information from the other. The recipient will use reasonable care to protect it and use it only for the purposes of these Terms, subject to standard exceptions (public domain, independently developed, required by law).

12. Warranties disclaimer

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES AND DOCUMENTATION ARE PROVIDED “AS IS” AND “AS AVAILABLE.” WE DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. We do not warrant uninterrupted or error-free operation or that defects will be corrected.

13. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

(a) NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR LOSS OF PROFITS, REVENUE, GOODWILL, OR DATA, EVEN IF ADVISED OF THE POSSIBILITY.

(b) EXCEPT FOR YOUR PAYMENT OBLIGATIONS, EACH PARTY’S TOTAL LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS WILL NOT EXCEED THE GREATER OF [USD amount] OR THE AMOUNTS YOU PAID TO CHATCRM FOR THE SERVICES IN THE [twelve] MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY.

(c) THE LIMITATIONS APPLY TO THE FULLEST EXTENT PERMITTED BUT DO NOT LIMIT LIABILITY THAT CANNOT BE LIMITED BY LAW (SUCH AS GROSS NEGLIGENCE, WILLFUL MISCONDUCT, OR DEATH/PERSONAL INJURY CAUSED BY NEGLIGENCE, AS APPLICABLE).

14. Indemnity

You will defend and indemnify ChatCRM and its affiliates, officers, directors, employees, and agents against third-party claims and costs arising from Customer Data, your use of integrations, your violation of law or these Terms, or disputes between you and your Users or customers—except to the extent caused by ChatCRM’s breach of these Terms or willful misconduct.

15. Term; suspension; termination

These Terms start when you first use the Services and continue until terminated. We may suspend access for risk of harm, non-payment, or legal requirement. Either party may terminate for material breach if the breach is not cured within [thirty (30)] days of written notice (or immediately for serious abuse or illegality). Upon termination, your right to access ceases; we will delete or return Customer Data per our Privacy Policy and [data retention / DPA terms] within a reasonable period, except backups and legal holds.

16. Assignment; changes to Terms

You may not assign these Terms without our consent, except to an affiliate or successor in a merger or sale of substantially all assets, with notice. We may assign these Terms in connection with a merger, acquisition, or sale of assets.

We may update these Terms by posting a new version at [Terms URL] and updating the effective date. If a change is material, we will provide additional notice (e.g. email or in-product). Continued use after the effective date constitutes acceptance unless prohibited by law.

17. Export; government users

You must comply with applicable export and sanctions laws. The Services are commercial computer software; U.S. government use is subject to [standard FAR/DFARS clause references only if applicable—ask counsel].

18. Governing law; disputes

These Terms are governed by the laws of [State/Country], without regard to conflict-of-law rules. Exclusive venue lies in the courts located in [City, State/Country], except either party may seek injunctive relief in any court of competent jurisdiction. If you are a consumer in a jurisdiction that gives you mandatory rights, those rights apply.

19. Miscellaneous

Entire agreement. These Terms and the Privacy Policy (and any Order) are the entire agreement regarding the Services and supersede prior oral or written understandings on that subject.

Severability. If a provision is invalid, the remainder remains in effect.

No waiver. Failure to enforce a provision is not a waiver.

Independent contractors. The parties are independent contractors.

Force majeure. We are not liable for delays or failures due to events beyond reasonable control.

20. Contact

ChatCRM
Email: seymur@chatcrm.co